Recovering Damaged Files
Power failures, hardware problems, or other factors can damage a
FileMaker Pro file. If your database solution becomes damaged, your
users need to recover the damaged file. When the runtime application
discovers a damaged file, a dialog box appears, telling the user to
contact the developer.
Once you know which file is damaged, you can recover it—however, the
Recover command does not appear in the File menu of the runtime
application.
To recover a damaged file:
1 On Windows machines, press Ctrl+Shift while double-clicking the
runtime application icon. Hold the keys down until you see the Recover
File dialog box.
1
On Mac OS machines, press Option+Apple(Command) while double-clicking
the runtime application icon. Hold the keys down until you see the Recover File dialog box.
During the recovery process, the FileMaker Pro runtime application:
1 creates a new file
1 renames any damaged file by adding Old to the end of the filenames
(for example, Contact Manager is renamed to Contact Manager Old).
1 gives the repaired file the original name
If users experience unusual behavior in the recovered files, they
should revert to a backup copy that was made before the file became
corrupt, or contact you for technical assistance.
1. Recover the damaged solution file.
2. Open the recovered solution file in the runtime application.
3. Save a compressed copy — choose File menu > Save a Copy As. In
the dialog box, choose Compressed Copy (Smaller) from the Save A
(Windows) or Type (Mac OS) pop-up menu, name the file, and click Save.
Give the compressed file the same name as the original filename.
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